Pixxie Remote Control | Replacement

Pixxie™ air mouse remote control, compatible with Pixxie Generation 2 for earlier models sold purchased prior to August 2021 please email customer support oninfo@pixxie.com. ** Please note Pixxie comes with an adapter and remote

Shipping

All Pixxie's are sent via Australia Post and require a signature upon delivery. Shipping times vary but should reach most Australian destinations within 5-10 business days after dispatch. 

What you need to know

We want you to love your Pixxie. If your item is not quite right we have the following returns policy in accordance with Australian Consumer Law.

Non-returnable (even for store credit)

At this stage we do not offer refunds for change of mind. If you believe your item is faulty please email us photos, videos and a description of the issue with your order number to discuss this further. Should you escalate a return for inspection and your Pixxie is deemed not faulty, you will be charged 20% restocking fee or have the item shipped back to you. 

The shipping cost to return items is payable by the customer.

Conditions

• Your return is initiated within 14 days of delivery of your order.
• Your return is sent back within 7 days of being approved.
• Item/s must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
• Return authorisation has been approved via email.
• The shipping cost to return is payable by the customer. 

Pixxie reserves the right to deny a return if it does not meet the above conditions.

Issue with your order or item/s?

If you encounter an issue with your Pixxie our Customer Service Team are here to help! We are a small team so it may take up to 48 hours to come back to you, possibly longer during promotional or sale times, though we try to reply sooner.

If you believe there is a fault with your item please email info@pixxie.com with your order number, along with a few images and a description of the issue and one of our team will be back in touch to advise you of the next steps. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pixxie Warranty

• Your Pixxie comes with a 12-month warranty
• During your warranty period Pixxie will service, replace or repair any manufacturing faults seen under normal usage
• Any damages such as impact, incorrect operation, improper repair or modification and shaking are not covered under our manufacturers warranty.
• Environmental damages such as high temperature, soot, dust or water are not covered under the warranty.
• Failure to remove the plastic protection off your Pixxie will void your warranty.