Frequently Asked Questions

Your questions answered, so you can enjoy your Pixxie to the max!

How long does shipping take?

Orders are dispatched within the lead time specified, shipping times vary based on location. Please select express shipping if you need your Pixxie quickly. Australia Post shipping times are subject to change. 

Do I need to charge my Pixxie when it arrives?

Please charge your Pixxie for at least 8 hours before first use.

How do I update apps and connect the E-Share app?

To update apps preloaded on Pixxie like Disney+, please uninstall and reinstall the app.

On occasions you may need to perform a factory reset under your main system settings, this will erase all data (this process takes 15-20 mins).

If Disney+ is not listed under the main apps manager simply click on the Disney+ logo to install the latest version. If it is still listed under main apps manager you will need to uninstall and reinstall the app.

To uninstall the app, please navigate to your main apps manager and using the menu button (button with 3 lines) uninstall the app. Click back to your home desktop and select the main Disney+ app icon.

If you are prompted to update Netflix, please use your air mouse button (top right hand button) to click cancel and login as per normal. 

When you perform a system update your Pixxie will reflect the Android TV screen until the update is complete. Please allow 30-40 mins for this update.

To access the E-Share app please download the app to your mobile device from the Google Play or Apple App Store and follow the prompts to connect your Pixxie. Further information can be found in our e-instruction manual.

What devices connect to Pixxie? 

Pixxie has bluetooth connectivity, HDMI and USB ports to plug and play multiple devices such as a laptop, Nintendo Switch, Xbox or Apple TV Box.

Please note when connecting a laptop (HDMI - USBC) Pixxie works like a second screen, please move your window left and right, up and down until you find the Pixxie screen or select the HDMI input icon.

Do you offer a warranty?

We have a standard 2-year warranty on our Pixxie Projectors. Damage such as water, high temperature, soot, dust or impact damage is not covered under our warranty, please see our full Terms and Conditions for further details.

Do you offer technical support?

We have a technical support team based in Australia.We want you to be as happy with Pixxie as we are. Please email with any questions or concerns.


*WARNING - PLEASE DO NOT place any objects within 20cm of the projector bulb when in operation (this includes little hands or feet) as this will cause the Pixxie to overheat and shut down. Should this occur you will need to allow the unit to cool down for up to 2 hours and then charge the device and restart. All plastic film must be removed before operation of your Pixxie.

Any damage caused by misuse, poor care and maintenance is not covered under the warranty. For more information please view our full Terms and Conditions online. 

Please refer to our Terms and Conditions for full details on 3rd Party apps licensing and copyright.