General

Orders are dispatched within the lead time specified, shipping times vary based on location. Please select express shipping if you need your Pixxie quickly. Australia Post shipping times are subject to change. Please contact us for further information on info@pixxie.com

Please charge your Pixxie for at least 10-12 hours before first use.

Please download the app to your mobile device from Google Play or the Apple App Store and follow the prompts to connect your Pixxie. Further information can be found in our e-instruction manual.

Yes you can connect your bluetooth speaker. Pixxie also has a HDMI port and USB port to plug and play multiple devices such as the Nintendo Switch or Xbox etc.

We have a 12 month warranty (damage such as water or impact is not covered under our warranty), please see our full Terms and Conditions for further details.

We have a technical support team based in Australia. We want you to be as happy with Pixxie as we are. Please email info@pixxie.com with any questions or concerns.

*WARNING

PLEASE DO NOT place any objects within 20cm of the projector bulb when in operation (this includes little hands or feet) as this will cause the Pixxie to overheat and shut down. Should this occur you will need to allow the unit to cool down for up to 2 hours and then charge the device and restart. All plastic film must be removed before operation of your Pixxie.

Any damage caused by misuse, poor care and maintenance is not covered under the warranty. For more information please view our full Terms and Conditions online. 

MORE FAQS

Orders are dispatched from Brisbane Australia, shipping times vary based on location. For more information please email info@pixxie.com.

To watch content offline or out of range you can use a USB drive or hard drive with compatible content preloaded. Alternatively you may use a HDMI to USBC cord to use a laptop.

Certain streaming apps allow content to be downloaded directly to Pixxie, however due to copyright protection on DLP's this is subject to change. All streaming apps are owned by 3d parties and are therefore not controlled or owned by Pixxie.

Pixxie is compatible with the Nintendo Switch and Xbox 360.

While you can not download, mirror, stream or cast copyrighted content directly onto your Pixxe, due to HDCP (copyright protection) you can watch this content through additional devices like a laptop, Apple TV box etc.

Please ensure you have the correct HDMI cord for your device and are using the correct apps/browsers to view.

Pixxie requires a 240V wall adapter to charge, to charge your Pixxie on the road or while in a camper/ camping we recommend an inverter.

We offer a 7-Day money back guarantee. If you are not entirely happy with your Pixxie, simply return it in original new condition with all accessories and recieve a full refund minus the cost of shipping.